Peace Of Mind Promise

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Safe and responsible travel, always.

As you look to head out on the road, we continue to ensure our trips are safe for everyone. That includes our travellers, our leaders and crew and the people we visit along the way.

maui is certified as a COVID Clean Practicing Business, giving you peace of mind during your holiday from pick up to drop off. As part of this, we've developed COVID-19 cleaning procedures and in-branch protocol to ensure the safety of our customers at every step of your hire.

covid-clean

Oysters Family at the beach Salad

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 Prioritising Wellbeing

The safety of our customers and crew is incredibly important to us whilst delivering a safe and swift vehicle pick-up process and customer experience. To support us with being COVID-safe at our branches, please adhere to new signage, help yourself to hand sanitiser and please carefully listen to our crew. We’re grateful for your support and patience as we all adapt to the new normal.

Physically Distant, Not Socially Distant

Contactless check-in, pre-arrival trip accessories support and staff and visitor registers at all of our branches; where possible we aim to have the small stuff dealt with ahead of pick-up; leaving only smiles and keys left to exchange in the branch at vehicle pick-up/ drop-off. 

Contact tracing

We will ask all visitors that enter our branches to record their name and phone number for contact tracing purposes only, to register that you have been on site. If you haven’t done so already, please download the Australian Government COVIDSafe App.  We also have a record of our staff onsite at any given day and time.

COVID-19 Cleanliness Guarantee

Our cleaning and hygiene practices are already robust, but we are supplementing them with extra measures based on advice from the World Health Organisation and national health authorities. All our campervans receive a thorough deep clean using appropriate disinfectants.

thl RoadTrip app

The ‘thl RoadTrip app’ is available via the Google Play and Apple App Store. It's packed with everything you need to familiarise yourself with the vehicle, Australia and everything in between. 

24/7 Reservations Team

Our reservations teams are available around the clock 24/7 to help you book the ultimate road trip. You can reach them through our Webchat, via phone or email. 24/7 on-road care allows our crew to be a click or a phone call away from you at all times.

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